3jili Privacy Policy – Your Data, Handled with Care
At 3jili, we take your privacy seriously. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
What Information We Collect and Why
A clear breakdown of the personal data 3jili gathers, the purpose behind each type, and how it helps us keep your account safe and running smoothly.
1. Information You Provide Directly
When you register for a 3jili account, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, mobile number, and preferred payment method details. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years as mandated under applicable Philippine regulations, and ensure that all financial transactions are processed accurately and securely. We may also ask you to provide a government-issued identification document as part of our Know Your Customer (KYC) verification process, which is a standard requirement for licensed online entertainment platforms operating in the Philippines. Any additional information you voluntarily provide — such as updating your profile, contacting our support team, or participating in promotions — is also collected and stored in connection with your account. You are responsible for ensuring that all information you provide is accurate, complete, and kept up to date, as inaccurate details may affect your ability to withdraw funds or access certain platform features.
- Full name, date of birth, and contact details at registration
- Government-issued ID for KYC verification
- Payment method information for deposits and withdrawals
- Support correspondence and voluntary profile updates
2. Information Collected Automatically
When you access and use the 3jili platform — whether through a mobile browser or desktop — we automatically collect certain technical and behavioural data to help us maintain platform performance, detect fraud, and improve the overall user experience for Filipino players. This includes your IP address, device type and operating system, browser version, session timestamps, pages visited, games played, and betting activity logs. We use cookies and similar tracking technologies to remember your session preferences, keep you logged in securely, and analyse how different sections of the platform are used so we can make informed improvements. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. Automatically collected data is never used to identify you personally in isolation — it is processed in aggregate or in combination with your account data only where necessary for security, compliance, or service improvement purposes.
- IP address, device type, and browser information
- Session activity, pages visited, and games accessed
- Cookies for session management and preference storage
- Aggregated usage analytics for platform improvement
3. Financial and Transaction Data
To process deposits, withdrawals, and any bonus-related transactions on the 3jili platform, we collect and retain financial data including your payment method type, transaction amounts, transaction dates, and reference numbers. We do not store full card numbers or banking credentials directly on our servers — payment processing is handled through secure, third-party payment gateways that comply with applicable financial security standards. Transaction records are retained for the period required under Philippine financial regulations and may be reviewed by our compliance team in the event of a dispute, suspected fraud, or regulatory audit. All financial data is encrypted in transit and at rest, and access is restricted to authorised personnel only. If you use an e-wallet or bank transfer service to fund your account, the relevant payment provider will also have their own privacy policy governing how they handle your data, and we encourage you to review those policies separately.
How We Use Your Information
Your data helps us run a safe, fair, and enjoyable platform for all Filipino players. Here is a plain-language summary of the key ways we put your information to work.
Account Management
We use your registration details to create and maintain your account, verify your identity, process login requests, and ensure that only you can access your account. Your contact information is used to send you important account notifications such as password reset requests, deposit confirmations, and withdrawal updates. We do not use your contact details for unsolicited marketing unless you have explicitly opted in to receive promotional communications from 3jili.
Security and Fraud Prevention
Your data — including login activity, device information, and transaction history — is monitored by our security systems to detect and prevent unauthorised access, account takeovers, bonus abuse, and other fraudulent behaviour. Where suspicious activity is identified, we may temporarily restrict your account and contact you to verify your identity before restoring full access. This protects both you and the integrity of the platform for all players.
Platform Improvement
Aggregated and anonymised usage data helps us understand which games, features, and sections of the platform are most popular among Filipino players, allowing us to prioritise improvements and introduce new content that matches what our community actually wants. This analysis never identifies individual players and is used solely to make 3jili a better experience for everyone.
Responsible Gaming
We use your gaming activity data — including session frequency, deposit patterns, and betting behaviour — to identify players who may be showing signs of problematic gaming. Where our systems flag a concern, our responsible gaming team may reach out to offer support resources or apply account limits in line with our Responsible Gaming commitments. This use of data is in your best interest and is a core part of how we operate as a responsible platform in the Philippines.
4. Sharing Your Information
3jili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — including payment processors, identity verification services, cloud hosting providers, and customer support tools — but only to the extent necessary for them to perform their specific function, and always under strict data processing agreements that require them to handle your information securely and in accordance with applicable Philippine law. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of 3jili, our players, or the public. In the event that 3jili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such change through the platform or via your registered email address.
5. How Long We Keep Your Data
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and KYC documentation are typically retained for a minimum of five years following the closure of your account, as required by applicable anti-money laundering and financial record-keeping regulations. If you request the deletion of your account, we will remove or anonymise your personal data where we are not legally required to retain it, and will confirm the outcome of your request within a reasonable timeframe. Data that has been anonymised — meaning it can no longer be linked back to you as an individual — may be retained indefinitely for statistical and analytical purposes. We periodically review the data we hold and securely delete information that is no longer necessary for the purposes for which it was collected.
Your Rights as a Player in the Philippines
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have specific rights over your personal data. Here is what you are entitled to and how to exercise those rights.
As a registered player on the 3jili platform and a data subject under Philippine law, you have the right to be informed about how your personal data is collected and used — which is the primary purpose of this Privacy Policy. You also have the right to access the personal data we hold about you at any time by submitting a written request through our support contact, and we will provide you with a copy of your data within the timeframe required by law. If any of the information we hold is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly upon verification. You may also object to the processing of your personal data in certain circumstances — for example, if you believe the processing is no longer necessary for the original purpose or is being carried out in a way that causes you harm. Where processing is based on your consent, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact us using the support details provided on the platform, and we will respond to your request in accordance with our obligations under the Philippine Data Privacy Act.
- Right to be Informed – Know what data we collect and why
- Right to Access – Request a copy of your personal data
- Right to Correction – Ask us to fix inaccurate records
- Right to Object – Oppose processing in certain circumstances
- Right to Erasure – Request deletion where legally permitted
- Right to Data Portability – Receive your data in a usable format
6. Updates to This Privacy Policy
3jili may update this Privacy Policy from time to time to reflect changes in our platform features, applicable Philippine laws and regulations, or the way we handle personal data. When we make material changes, we will update the "Last Updated" date shown at the top of this page and, where appropriate, notify registered players through the platform or via the email address associated with their account. Your continued use of the 3jili platform after any update to this policy constitutes your acceptance of the revised version. If you do not agree with the changes, you should stop using the platform and may request account closure as described in our Terms and Conditions. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. If you have any questions about this Privacy Policy or how your data is used, please reach out to our support team through the contact details available on the platform.
Related Pages You May Find Helpful
Read these alongside our Privacy Policy for a complete picture of how 3jili operates.
Terms and Conditions
The full rules governing your use of the 3jili platform, including accounts, payments, and promotions.
Read TermsResponsible Gaming
Tools and guidance to help you stay in control and enjoy the platform safely and responsibly.
Learn MoreFAQ
Quick answers to common questions about accounts, deposits, withdrawals, and platform features.
View FAQRegister Now
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