3jili Responsible Gaming – Play Smart, Stay in Control
At 3jili, we believe that entertainment should always be enjoyable and within your means. Our Responsible Gaming programme gives every Filipino player the tools, information, and support needed to keep gaming a fun and positive experience — never a source of stress or financial harm.
Our Commitment to Safe Play
Gaming on 3jili is meant to be a leisure activity — not a way to earn money or escape problems. Here is what we stand for and how we back it up.
3jili is committed to providing a safe, fair, and transparent entertainment environment for all players in the Philippines. We recognise that while the vast majority of our players enjoy gaming responsibly, a small number may develop habits that negatively affect their finances, relationships, or mental health. Our Responsible Gaming programme is designed to give every player — regardless of their experience level — the awareness, tools, and support they need to stay in control at all times. We take this responsibility seriously and have built practical safeguards directly into the platform so that help is always within reach, not buried in a policy document.
Entertainment should always come first. At 3jili, we encourage all Filipino players to treat gaming as a form of leisure — something you do with money you can comfortably afford to spend, within time limits that do not interfere with your daily life, work, or family. If you ever feel that gaming is becoming more than just entertainment, we urge you to use the tools available on the platform or reach out to our support team immediately. No question is too small, and no concern will be dismissed.
Tools to Help You Stay in Control
These features are available to every registered 3jili player. You can activate or adjust them at any time through your account settings or by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit into your 3jili account. Once your limit is reached, no further deposits will be accepted until the period resets. You can lower your limit at any time — increases take effect after a 24-hour cooling-off period to give you time to reconsider.
Session Time Limits
Decide in advance how long you want to play in a single session. When your chosen time is up, you will receive a clear notification and the option to log out. This simple reminder helps you stay aware of how long you have been playing and makes it easier to step away at a natural stopping point.
Take a Break
If you feel you need a short pause from gaming, you can activate a temporary break of 24 hours, 48 hours, or up to 30 days. During this period your account will be suspended for gaming activity, though you can still access your account to withdraw any remaining balance. This is a quick, no-questions-asked option available directly from your account dashboard.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. During a self-exclusion period, you will not be able to log in, deposit, or receive any promotional communications from 3jili. We take self-exclusion requests seriously and process them promptly — please contact our support team to activate this option.
Activity History
Your account dashboard gives you a clear view of your gaming history, including session durations, total deposits, withdrawals, and net results over any selected period. Reviewing your activity regularly is one of the most effective ways to stay aware of your habits and catch any patterns that might be worth addressing before they become a concern.
Reality Checks
Enable periodic on-screen reminders that show you how long you have been playing and how much you have wagered in the current session. These reality checks appear at intervals you choose — every 30, 60, or 90 minutes — and give you a moment to pause, reflect, and decide whether you want to continue or log out for the day.
Recognising When Gaming Stops Being Fun
Problem gambling can affect anyone. Knowing the warning signs early makes it much easier to take action before things escalate.
Gaming becomes a concern when it starts to feel compulsive rather than enjoyable — when you find yourself chasing losses, spending more than you planned, or thinking about gaming even when you are not playing. The following signs may indicate that your relationship with gaming needs attention. If you recognise several of these in yourself or someone you know, we strongly encourage you to use the self-exclusion or take-a-break tools, or to reach out to a professional support service.
- Spending more money or time on gaming than you originally intended
- Chasing losses — continuing to play in an attempt to win back money you have lost
- Feeling restless, irritable, or anxious when you are not able to play
- Neglecting work, studies, family, or social commitments because of gaming
- Borrowing money or selling possessions to fund gaming activity
- Lying to family members or friends about how much time or money you spend on gaming
- Using gaming as a way to escape stress, anxiety, depression, or other personal problems
If any of the above resonates with you, please know that you are not alone and that help is available. 3jili's support team can connect you with resources and activate account restrictions immediately. You can also contact the Philippine Amusement and Gaming Corporation (PAGCOR) or seek guidance from a licensed mental health professional in the Philippines. Taking the first step is the hardest part — but it is also the most important one.
Protecting Minors – Strictly 21 and Above
3jili does not permit anyone under the age of 21 to register or play on the platform, in line with Philippine regulations.
Age Verification at Registration
Every new player must confirm they are at least 21 years old during the registration process. We conduct identity verification checks and may request a government-issued ID to confirm your age before allowing full account access. Any account found to belong to a minor will be closed immediately and all funds returned.
Keeping Devices Secure
If you share a device with younger family members, we strongly recommend enabling parental controls on your device and never saving your 3jili login credentials in a shared browser. Always log out of your account when you are finished playing, and consider using a PIN or biometric lock on your device to prevent unauthorised access by minors.
Need Help or Have Questions?
Our support team is here for you. Whether you want to set a limit, take a break, or just ask a question about responsible gaming, we are ready to help — no judgement, no delay.